Omni Agent course exam

According to the lesson, the tool that fits best when the work changes from case to case and ends with an action in the company's systems is:

A chatbot, because it converses well with suppliers and drafts clear replies

Classic automation, because it always repeats the same steps without getting tired

An agent, because it decides the next step within limits and acts in the systems

A chatbot connected to email, because it answers every message that reaches the office

According to the lesson, to decide which of the five processes on your list to start with, the method is to

Pick the process the team complains about most and handle that area's complaints first

Rate each process from 1 to 5 on frequency, time and cost of an error, multiply and sort

Add up the salaries of the people involved in each process and start with the most expensive

Add up only the weekly hours of each process and start with the one that takes the most time

According to the lesson, which of these tasks of a CEO is the best candidate for an agent to take on, and which should remain the CEO's own

Candidate for the agent: negotiating a payment deadline with a supplier. Stays with the CEO: building the morning summary.

Candidate for the agent: giving bad news to the whole team. Stays with the CEO: calculating each client's receivables.

Candidate for the agent: choosing which investment option fits best. Stays with the CEO: remembering open delivery dates.

Candidate for the agent: gathering last meeting's agreements and open items. Stays with the CEO: deciding and negotiating.

You are going to connect an agent to your systems. According to the lesson, what is the recommended way to handle its permissions

Give full write access but only in the least important system, as a trial

Give read and write access together, with a weekly review of what changed

Give write access only to approve payments, because it is the lowest-risk change

Start with read access only and open write access in steps, narrow and logged

According to the lesson, the criterion for deciding what permissions an agent gets is to

give it broad access from the start so it can work without interruptions, and remove permissions if something goes wrong

use your own user account so its actions are recorded under your name and your direct responsibility

give it the minimum needed for its task, start read-only and widen access as evidence shows it works well

give it the same permissions as an area manager, because the agent works faster than any person

According to the lesson, when token consumption goes over the pool included in the monthly fee, the excess...

The agent keeps running at no extra cost until month end

The excess is absorbed within the 12-month contract

The excess is paid by consumption

The excess is covered by the included helpdesk hours

An agent prepares payments to suppliers. According to the lesson, which supervision level is right to start with.

Review exceptions, because payments are low risk

Approve first: a person authorizes each payment before release

Review a random sample of the payments prepared

Review only the payments that exceed a high amount

According to the lesson, what is a good sign that it is time to move from an agent for one person to a group of agents for the leadership team

The person using the agent asks for more tasks and you know its mistakes

Top management wants to announce that the company already uses AI in every area

The current agent has not made a single mistake during the last few weeks

Other companies in the same industry already have agents in all of their departments

Your details

Your name

Your email

I agree that Omni Agent uses my name and email to send me the badge, and that its team receives a notice with my name, email and result. I read the privacy notice (in Spanish).

Answer all eight questions and fill in your details to submit.