Technology · CTO Agent

Your team supported and your systems watched.

The CTO Agent and four specialists handle issues, watch your connections and document your systems.

Reports to whoever runs your IT.

One area covers the tasks of up to 10 roles in Technology. We measure how many that is in your company during the Discovery.

What you get

Every question or issue from your team handled, after hours too.
A person alerted as soon as a connection or a system goes down.
Your inventory of systems, access and licenses up to date.

Its team: 4 specialists

Each specialist delivers a specific piece of work. Pick one to see what it leaves ready and who approves it.

CTO Agent specialist
Internal help desk
How often
all day
What it leaves ready
Handles your team's questions and issues, opens tickets and follows up.
Who approves
Your IT lead handles hardware.
Implementation starts with this specialist.
How it works, step by step
Someone on your team writes in the internal chat.
The agent looks up the issue in your knowledge base.
It solves what can be fixed with instructions.
For hardware, it opens a ticket with its diagnosis.
It follows up until the ticket is closed.
CTO Agent specialist
Integrations
How often
continuous
What it leaves ready
Checks that the connections between your systems stay up and alerts when one goes down.
Who approves
Your vendor or your team fixes it.
CTO Agent specialist
Monitoring
How often
all day
What it leaves ready
System uptime and alerts, with a summary of each incident.
Who approves
It alerts a person.
CTO Agent specialist
Systems documentation
How often
monthly
What it leaves ready
Inventory of systems, access and documented processes.
Who approves
You validate it.

A day with the CTO Agent

All dayHandles your team's questions and issues, opens tickets and follows up.
ContinuousWatches your integrations and your systems' uptime.
8:00Summarizes what happened overnight.
Every monthUpdates the inventory of systems, access and licenses.

Times are a design reference, not a contract commitment. They're fitted to your operation in the Discovery.

What it needs to work

Your help desk (Jira Service Management, Freshservice or another)
Your internal chat (Teams, Slack or Google Chat)
The Google Workspace or Microsoft 365 admin console, read-only
An uptime monitoring tool
Your documentation (Notion or Confluence)

We provide the virtual computer and the AI models. Your company gives it access, like anyone who joins.

When someone joins, you give them a desk, a computer and access to your systems. The agent doesn't use a desk, but it does need a computer and access to the same systems anyone on your team would use.

What a new hire needs	What the agent needs	Who provides it	How it's billed
Desk, chair, notebook	Nothing	—	—
A computer	A dedicated virtual computer, only for your company	Omni Agent	Included in the monthly fee
Their training	AI models (the most efficient one for each task), memory with your rules and a log of every step	Omni Agent	Included, with a monthly usage cap
Their user accounts	Read-only access to your bank, plus your ERP, your CRM and your email	Your company, like for anyone who joins	No cost, unless your system charges per user: then it's one more license
The software for the job	Third-party tools the area needs: WhatsApp Business, CFDI download, contract-signing platform, monitoring	Defined in the Discovery	You pay the provider directly or, if that isn't possible, we invoice them at cost
Their onboarding	Discovery and implementation	Omni Agent	Fixed price and a final quote
A boss who reviews	A person who approves anything that moves money, signs or commits the company	Your company	—
Their signature	Never. The e.firma and payment credentials are never given to the agent.	—	—

Who it works with

What it hands to other areas and what it gets from them.

Receives from the COO AgentFailures in the service channels, to open a ticket and monitor them.
Delivers to every areaWorking integrations and the help desk.
Delivers to the CEO AgentNumbers and open items for the Monday report.
Receives from the CEO AgentAgreements and priorities for the week.

See Technology on the governance map

What it costs

USD 2,900 a month

Discovery: 10 h · USD 1,500, fixed price
Implementation: 60–85 h · USD 15,000 – USD 21,250 (estimate)
Time: 3 to 5 weeks

Prices in USD plus VAT, billed in pesos at the DOF exchange rate on the payment date.

Implementation is an estimate. The final quote comes out of the Discovery.

The Discovery has a fixed price: we measure your process, the tasks each specialist will do, the systems it uses and who approves what.

Specialists working	Monthly fee
1 specialist	USD 725
2 specialists	USD 1,450
3 specialists	USD 2,175
4 specialists	USD 2,900

With all 4 specialists working you pay the full monthly fee: USD 2,900 a month.

Prices in USD plus VAT, billed in pesos at the DOF exchange rate on the payment date.

See Technology on Pricing Build your package

Still yours

Buying, hiring vendors and deciding the architecture.

In 30 minutes you'll know if Technology is the place to start.

No cost and no deliverables: we talk about how your company works and where it makes sense to start.

30-minute orientation call